Facebook has acquired Servicefriend, which builds ‘hybrid’ chatbots, for Calibra customer service

As Facebook prepares to launch its new cryptocurrency Libra in 2020, it’s putting the pieces in place to help it run. In one of the latest developments, it has acquired Servicefriend, a startup that built bots — chat clients for messaging apps based on artificial intelligence — to help customer service teams, TechCrunch has confirmed. […]

Meet Facebook’s latest fake

Facebook CEO Mark Zuckerberg, a 35-year-old billionaire who keeps refusing to sit in front of international parliamentarians to answer questions about his ad business’ impact on democracy and human rights around the world, has a new piece of accountability theatre to sell you: An “Oversight Board“. Not of Facebook’s business itself. Though you’d be forgiven […]

Facebook has suspended ‘tens of thousands’ of apps suspected of hoarding data

Facebook has suspended “tens of thousands” of apps connected to its platform which it suspects may be collecting large amounts of user profile data. That’s a sharp rise from the 400 apps flagged a year ago by the company’s investigation in the wake of Cambridge Analytica, a scandal that saw tens of millions of Facebook […]

Facebook employee dies after apparent suicide at company’s Menlo Park headquarters

An employee of Facebook died by apparent suicide Thursday morning, Menlo Park police reported and the company confirmed. “We were saddened to learn that one of our employees passed away at our Menlo Park headquarters earlier today,” a Facebook spokesperson told TechCrunch in an email. The male employee was pronounced dead at the scene, which […]

Facebook expands its playable and AR ad formats

Ahead of Advertising Week, Facebook is announcing the expansion of three interactive ad formats. First, it says that poll ads (which you may already have seen in Instagram Stories) are moving to the main feed of the Facebook mobile app. Second, the augmented reality ads that Facebook has already been testing are moving into open […]

Daily Crunch: Facebook announces Portal TV

The Daily Crunch is TechCrunch’s roundup of our biggest and most important stories. If you’d like to get this delivered to your inbox every day at around 9am Pacific, you can subscribe here. 1. Facebook launches Portal TV, a $149 video chat set-top box The Portal TV lets you hang out with friends using your […]

Facebook launches Portal TV, a $149 video chat set-top box

Facebook wants to take over your television with a clip-on camera for video calling, AR gaming, and content co-watching. If you can get past the creepiness, the new Portal TV lets you hang out with friends on your home’s biggest screen. It’s a fresh product category that could give the social network a unique foothold […]

Facebook will let users disable storage of Portal voice snippets

As consumer tech companies come under fire for how they handle voice data from consumers, Facebook is announcing changes to how users can manage recordings and transcriptions that are stored on Facebook’s services. At a press event announcing Facebook’s new line of Portal hardware, exec Andrew Bosworth told reporters that the company would be adding […]

Facebook’s new policy Supreme Court could override Zuckerberg

A real check to Facebook CEO Mark Zuckerberg’s control is finally coming in the form of an 11 to 40-member Oversight Board that will review appeals to its policy decisions, like content takedowns, and make recommendations for changes. Today Facebook released the charter establishing the theoretically independent Oversight Board, with Zuckerberg explaining that when it […]

In a social media world, here’s what you need to know about UGC and privacy

Brett Zucker Contributor Brett is the Chief Marketing Officer of Monotype and is responsible for the company’s worldwide marketing and product strategies. In today’s brand landscape, consumers are rejecting traditional advertising in favor of transparent, personalized and most importantly, authentic communications. In fact, 86% of consumers say that authenticity is important when deciding which brands […]