American Airlines starts trialing Google Nest Hubs as translators in its lounges

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Will the 2020s be online advertising’s holistic decade?

Todd Dipaola Contributor Todd Dipaola founded inMarket to bring the performance and accountability of digital advertising to offline brands. With less than two months left in the decade, advertising is again entering a new phase of rapid expansion with customer experience front and center. The explosion of data and identity management, combined with technical advancements […]

Freshworks raises $150M Series H on $3.5B valuation

Freshworks, a company that makes a variety of business software tools, from CRM to help-desk software, announced a $150 million Series H investment today from Sequoia Capital, CapitalG (formerly Google Capital) and Accel on a hefty $3.5 billion valuation. The late-stage startup has raised almost $400 million, according to Crunchbase data. The company has been […]

Helping banks refine sales pitches and customer service, Minneapolis-based Total Expert raises $52 million

It’s no secret that the art of customer service in the modern era is something that banks desperately need help with. One of the reasons challenger banks have been able to find acceptance, new customers and — well — the ability to challenge existing banking companies, is the mistreatment customers receive from their existing money […]

Mews grabs $33M Series B to modernize hotel administration

If you think about the traditional hotel business, there hasn’t been a ton of innovation. You mostly still stand in a line to check in, and sometimes even to check out. You let the staff know about your desire for privacy with a sign on the door. Mews believes it’s time to rethink how hotels […]

Simon Data hauls in $30M Series C to continue building customer data platform

As businesses use an increasing variety of marketing software solutions, the goal around collecting all of that data is to improve customer experience. Simon Data announced a $30 million Series C round today to help. The round was led by Polaris Partners . Previous investors .406 Ventures and F-Prime Capital also participated. Today’s investment brings […]

Beynd gets $2M seed to improve customer experience with better onboarding

Customer experience is a term that gets bandied about quite a bit these days. If you can improve the customer experience, you can win more customers. Beynd, a Utah startup, wants to help by providing a better, more automated onboarding workflow. Today, it announced a $2 million seed round. The round was led by Peak […]

Is your event strategy paying off? How to calculate your event ROI

Sarah Shewey Contributor Sarah Shewey is the Founder & CEO of Happily, a platform that rapidly assembles experiences for the fastest growing brands in the world with the largest network of freelance event producers. She is also the co-founder of TEDActive, the founder of EXP, a co-founder of The Margin, and the board president of […]

Why your startup shouldn’t rush to $1 million in revenue

Martina Lauchengco Contributor Martina spent over 20 years as a marketing and product executive building and crafting strategies for market-defining software like Microsoft Office and Netscape Navigator. As an operating partner at Costanoa Ventures, she sits on multiple boards and advises companies on all things go-to-market. She also teaches at the UC Berkeley graduate school […]

Mercaux bags $4.5M to help bricks-and-mortar retail tool up to sell more

Retail tech SaaS platform Mercaux has closed a £3.5 million (~$4.5M) Series A funding round led by European VC fund Nauta Capital.  The 2013 founded London-based startup sells software for retailers to tap into digital capabilities in their physical retail stores — offering a modular platform that’s intended to support digital transformations at a pace of the […]