Dixa acquires Elevio, the ‘knowledge management’ platform helping brands improve customer support

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MessageBird, the ‘omnichannel platform-as-a-service,’ raises $200M Series C at $3B valuation

MessageBird, the Amsterdam-headquartered cloud communications company, has raised $200 million in Series C funding in a round led by Silicon Valley’s Spark Capital. The new investment gives 2011-founded MessageBird a whopping $3 billion valuation, and includes participation from Bonnier, Glynn Capital, LGT Lightstone, Longbow, Mousse Partners and NewView Capital. Existing investors Accel, Atomico and Y […]

SAP continues to build out customer experience business with Emarsys acquisition

SAP seemed to be all in on customer experience when it acquired Qualtrics for $8 billion in 2018. It continued on that journey today when it announced it was acquiring Austrian cloud marketing company Emarsys for an undisclosed amount of money. Emarsys, which raised over $55 million according to PitchBook data, gives SAP customer personalization […]

Zendesk acquires Smooch, doubles down on support via messaging apps like WhatsApp

One of the bigger developments in customer services has been the impact of social media — both as a place to vent frustration or praise (mostly frustration) and — especially over messaging apps — as a place for businesses to connect with their users. Now, customer support specialist Zendesk has made an acquisition so that […]

Ikea invests in Livspace, a one-stop platform for interior design based in India

Fresh from raising $70 million last year via big names including Goldman Sachs and TPG Growth, Livspace, an India-based startup that offers a one-stop-shop for interior design, has lured yet another marquee investor: Ikea. The startup said today it has taken an undisclosed investment from Ingka Investments, the VC arm of Ikea parent Ingka Group, which […]

Mercaux bags $4.5M to help bricks-and-mortar retail tool up to sell more

Retail tech SaaS platform Mercaux has closed a £3.5 million (~$4.5M) Series A funding round led by European VC fund Nauta Capital.  The 2013 founded London-based startup sells software for retailers to tap into digital capabilities in their physical retail stores — offering a modular platform that’s intended to support digital transformations at a pace of the […]