Voice assistants don’t work for kids: The problem with speech recognition in the classroom

Dr. Patricia Scanlon Contributor Share on Twitter Dr. Patricia Scanlon is founder and CEO of SoapBox Labs, a Dublin-based developer of safe and secure speech-recognition technology designed specifically for children. She was named one of Forbes Top 50 Women in Tech in 2018. Before the pandemic, more than 40% of new internet users were children. […]

Kustomer acquires Reply.ai to enhance chatbots on its CRM platform

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ServiceNow teams with Workplace by Facebook on service chatbot

One of the great things about enterprise chat applications, beyond giving employees a common channel to communicate, is the ability to integrate with other enterprise applications. Today, Workplace, Facebook’s enterprise collaboration and communication application, and ServiceNow announced a new chatbot to make it easier for employees to navigate a company’s help desks inside Workplace Chat. […]

Apple Business Chat drives in-seat drink ordering at Quicken Loans Arena in Cleveland

With LeBron James hundreds of miles west plying his trade for the Los Angeles Lakers these days, Cleveland Cavalier fans haven’t had a lot to cheer about this season, but Aramark (the stadium food and beverage vendor) and the Cavs have teamed up with Apple Business Chat to let fans order drinks right from their […]

Fresh out of Y Combinator, Leena AI scores $2M seed round

Leena AI, a recent Y Combinator graduate focusing on HR chatbots to help employees answer questions like how much vacation time they have left, announced a $2 million seed round today from a variety of investors including Elad Gil and Snapdeal co-founders Kunal Bahl and Rohit Bansal. Company co-founder and CEO Adit Jain says the seed […]

Facebook taps banks, but for chatbots not purchase data like Google

Backlash swelled this morning after Facebook’s aspirations in financial services were blown out of proportion by a Wall Street Journal report that neglected how the social network already works with banks. Facebook spokesperson Elisabeth Diana tells TechCrunch it’s not asking for credit card transaction data from banks and it’s not interested in building a dedicated […]

Leena AI builds HR chatbots to answer policy questions automatically

Say you have a job with a large company and you want to know how much vacation time you have left, or how to add your new baby to your healthcare. This usually involves emailing or calling HR and waiting for an answer, or it could even involve crossing multiple systems to get what you […]